“Understanding the difference between outcomes and outputs is important.
Outputs relate to what we do. Outcomes refer to what difference is there?
- Facilitating workshops
- Delivering training
- Developing products, curriculum and resources
- Conducting assessments
In the past we’ve tended to focus on outputs. We are anxious to tell others what it is we do, the services we provide, how we are unique and who we serve. We’ve done a good job of describing and counting out activities and the number of people who came to them.
Now, however, we are being asked what difference does it make? This is a question about outcomes”.
The above text comes from a document that is on display in my work area (along with our Team Charter). I agree with what it’s saying but unfortunately our work unit, myself included, didn’t take much notice of it (along with the Team Charter). The report that went to our Director to summarise our activities for 2013 was full of x participants attended this course, y participants attended that course and so on.
Outputs are easy to quantify. While our team did all of the above things what difference did it make?
What value did we add to the organisation?
Outcomes are about impact. Outcomes are harder to determine. But just because it’s not easy doesn’t mean we shouldn’t try to make them real. I’m not a big resolution person but given that it’s early 2014, I’d like to put more focus on the outcome this year and beyond, on making a real difference.
Does your Learning and Development department talk about and share their outcomes? I’d love to hear your examples, please share below.