RSS

Monthly Archives: January 2014

Ultimate Personalisation

A few weeks ago, I read a blog post by Andrew Jacobs called Turn and Face the Strain. It was about the lack of ability of L&D to be innovative and provided some reasons that hold us back from doing things differently – from being disruptive. It’s definitely worth a read.

After I read the post, I shared a link to it on twitter:

Picture4

To which Andrew replied:

Picture3

I commented that for me it was my confidence but in reality it’s also for the reasons he mentioned in his post. It can be hard to change and try something different.

Picture2

I thought about this and replied:

Picture5

By this I mean L&D solutions within my organisation. To which he responded:

Picture1

It got me thinking, what would Ultimate Personalisation look like? Here’s a list of what I came up with, in no particular order:

  • Talking to new employees a few weeks after they have started to see how they are settling into our organisation and finding out what support they need for their role.
  • Gaining a better understanding of our employees and the environment in which they work by spending time with them on-the-job i.e. getting away from my desk and going to where the work is being done.
  • Talking directly with the employees whose managers or supervisors say they need ‘training’ and find out what the real issues/gaps are.
  • Following up employees who have completed courses or been to conferences to find out what they’ve learned, how they’ll apply it and how we can share this knowledge/skills with others in our organisation.
  • Creating informal workplace networks that encourage the sharing of ideas and experience between employees.
  • Creating customised learning solutions for individuals and teams and not generic ones.
  • Curating resources on a range of topics and encouraging employees to share and add to the collection and importantly, making the information easily accessible by those who need them, when they need them.
  • Providing personal development opportunities on topics not related to work e.g. general interest topics.
  • Working with top performers from within our organisation and encouraging them to share the ‘secrets of their success’ with others.
  • Being a learning role model myself within our organisation by sharing, participating and collaborating.

What else could Ultimate Personalisation be?

I’ve started to do some of these things and I’ll write more about it in the coming months.

I’m sometimes frustrated because I think that I’m not in a position of influence. The reason being is that I’m not in charge, I’m not the manager/supervisor. But, this is an excuse because I can still be influential from where I sit in our organisation.

What other ways can we be disruptive?

Footnote: While putting this post together, I came across another great blog post worth reading Status Quo Sucks by Shannon Tipton that talks about a need for L&D to do things differently.

 

Tags: , , , , , , , , , , , ,

Outputs vs. Outcomes

“Understanding the difference between outcomes and outputs is important.

Outputs relate to what we do. Outcomes refer to what difference is there?

Outputs include:

  • Facilitating workshops
  • Delivering training
  • Developing products, curriculum and resources
  • Conducting assessments

In the past we’ve tended to focus on outputs. We are anxious to tell others what it is we do, the services we provide, how we are unique and who we serve. We’ve done a good job of describing and counting out activities and the number of people who came to them.

Now, however, we are being asked what difference does it make? This is a question about outcomes”.

The above text comes from a document that is on display in my work area (along with our Team Charter). I agree with what it’s saying but unfortunately our work unit, myself included, didn’t take much notice of it (along with the Team Charter). The report that went to our Director to summarise our activities for 2013 was full of x participants attended this course, y participants attended that course and so on.

Outputs are easy to quantify. While our team did all of the above things what difference did it make?

What value did we add to the organisation?

Outcomes are about impact. Outcomes are harder to determine. But just because it’s not easy doesn’t mean we shouldn’t try to make them real. I’m not a big resolution person but given that it’s early 2014, I’d like to put more focus on the outcome this year and beyond, on making a real difference.

Does your Learning and Development department talk about and share their outcomes? I’d love to hear your examples, please share below.

Make a difference

 
6 Comments

Posted by on January 14, 2014 in Learning and Development

 

Tags: , , , , , ,

 
Learn. Show. Repeat.

Learn - Show - Repeat

John Stepper's Blog

Working Out Loud

Work Smarter Not Harder

Ask. Learn. Share | Mike Taylor's Weekly Tips & Tricks

LearnHaus

Knowledge is power and I intend to make us all powerful.

technologyinstructorblog

A topnotch WordPress.com site

LearnKotch

L&D from a different perspective

coffeeanDesign

let's have coffee & discuss the design...

Jackie Van Nice

E-Learning Goodness by Jackie Van Nice

Michelle Ockers

Continuously learning, and supporting others to learn

The Knowledge Project

making e-Learning a better experience

Ripple Effect Group

Be smart. Get social. Do business.

Learning Rebels

Lifting Learning in Workplaces Today

Learning as I go...

Just another WordPress.com site

Activate Learning Solutions

Making Work into Learning Experiences

Lost and Desperate

Random ramblings that might, or might not, relate to training, learning, development, and management

chat2lrn

Conversations to take learning forward

Learning in the Modern Workplace

Jane Hart's blog on modernising workplace learning

ISPI's 50th Anniversary

Where Knowledge Becomes Know How

The Hitch Hiker's Guide to Learning

Tripping through the galaxy of Learning & Development

fuchsia blue

learning development change

Paul Batfay is the FreeFacilitator

Facilitation | Learning | Community

Building Creative Bridges

Training Learning Collaboration Innovation

Learningcreep

A blog to take my learning forward.

Gather with Purpose

intersection of community, learning and technology

Joanne Even's Blog

My journey through learning

Azhar's Reflections

Edu Journeys and Reflections

%d bloggers like this: